Refund and Returns Policy

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since you received your product, we can’t offer you a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Change of Mind Returns

  • You have 14 days from the date you receive your order to request a return.
  • To initiate a return, please contact us.
  • Customers are responsible for return shipping costs.
  • Upon receiving the returned item in its original condition, we will refund the item price (excluding the original shipping costs).

Product Issues or Defects

  • If your product doesn’t work as expected, please contact us for troubleshooting assistance. If the product includes a compatibility list, you should check it before buying. Returns will not be accepted if your device is known to not be compatible.
  • If the issue cannot be resolved after troubleshooting, you may return the item.
  • In this case, we will refund the full amount, including the original shipping cost, and cover the return shipping expenses.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Shipping returns

To return your product, contact us to send you a shipping label.

For products with dangerous goods (i.e. batteries etc.), the seller may choose to not refund the battery and let the buyer keep it, in order to be able to use a cheaper shipping method.

Need help?

Contact us for questions related to refunds and returns.