Shipping Policy

Order Processing & Fulfillment

  • Orders are processed daily
  • Orders are usually handed over to the courier within 1 business day
  • Once the courier has picked up the order, it cannot be canceled

Shipping Methods

  • Multiple shipping options are offered during checkout
  • DHL Express is the only option if the product contains dangerous goods (i.e. batteries)
  • DHL Global Mail packages are handled by Deutsche Post
    • At the destination country, it will usually be handled by your local post office
      • Using the Untracked option, there will be minimal to no tracking information. Be patient, the package will arrive. Since there is no proof of delivery, there’s no way for me to know if you actually received the package. I am not responsible if you do not receive the package
      • Using the Tracked option provides more tracking to most countries, but a signature is not required. I am not responsible for theft
      • Using the Tracked & Signature option is the safest option as it requires a signature from the recipient

Estimated Delivery Times

Region DHL Express DHL Global Mail
Europe 1–2 business days 2–6 business days
US & Canada 2–5 business days 5–9 business days
Rest of World 3–6 business days 6–20 business days

Times shown are estimated after your order has been processed and handed over to the courier. Customs export clearance may add 1–3 business days if you’re outside of the EU.
Batteries cannot be shipped via DHL Global Mail. DHL Global Mail is handled by Deutsche Post (local postal service).

Damage Claims

If your order arrives damaged, please contact us immediately upon receipt

Lost or Stolen Packages

  • Online tracking delivery confirmation from the carrier is considered proof of delivery
  • If you did not receive your package, we will initiate a claim with the carrier on your behalf
  • You expressly accept the carrier’s approval or disapproval of a claim as final and binding
  • We are not responsible for package theft after delivery—it is your responsibility to have a secure location for package drop-off

Need help?

Contact us for questions related to our shipping policy.